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FRATI GENERAL TERMS AND CONDITIONS
These are the general terms and conditions which apply to your purchase of goods from FRATI Shop Online and in store in Nigeria, through our website at www.fratishop.com and in store. ("FRATI Shop Online") Please note that terms and conditions for in store purchases may vary depending on the store you visit.
FRATI Shop Online & FRATI stores and the goods supplied through them are provided by FRATI Limited (referred to here as "we", "us" and "our"). When we refer to "you" and "your" we mean the user of FRATI Shop Online and purchaser of goods.
As well as these general terms and conditions, other important terms are set out in our Returns Policy. By agreeing to these general terms and conditions you also agree to the returns policy, all of which form part of a contract between you and us. You should read these general terms and conditions and the returns policy carefully before transacting on FRATI Shop Online.
We reserve the right to alter the general terms and conditions and the returns policy at any time. Any changes to the general terms and conditions or the returns policy will be effective for all new orders placed after the change is published on the FRATI Shop Online website. You should check the general terms and conditions and returns policy posted on the FRATI Shop Online website before each order – they may have changed since your last visit.
If there are any questions about the general terms and conditions, the returns policy, the goods or FRATI Shop Online, please contact us o n any of the numbers displayed on this site.
Information about FRATI Shop Online and the goods
By using the website (even if you don't buy any goods) you also agree to be bound by these terms and conditions.
We strive to ensure that all information on the FRATI Shop Online website, including descriptions of our goods and the prices listed, are as accurate as possible and correct at all times. However, in the case of mistakes , which are inevitable, we will try to resolve all errors in information on the FRATI Shop Online website as soon as reasonably possible and as we see fit. Where an order has been affected by such error, you will be notified accordingly.
It is important to note that buying goods over the internet provides a different shopping experience from buying in-store. In particular you should be aware that:
We will do our best to check the website for viruses but we do not warrant that the website is free of viruses or other malicious content. For your own benefit, you should make sure that you have appropriate software and systems in place to check for viruses and other malicious content on the internet.
We have the right at any time to modify or cease services concerning FRATI Shop Online and to discontinue sale of any or all goods through it, either temporarily or permanently and with or without notice. We shall not be liable to you for any modification, suspension or discontinuance of availability of FRATI Shop Online.
It is your responsibility to ensure that your login details, password and all other details in relation to your account remain confidential at all times. You agree to let us know as soon as possible if you know or reasonably suspect that the security of your account is at risk.
Eligibility to order goods
Goods are to be purchase from FRATI Shop Online if you are aged 18 years or above, and are resident in Nigeria. You will need an active email address and a telephone number at which you can be easily contacted.
Placing your order
Your order constitutes an offer to purchase goods from us. Where you order more than one item your order comprises a series of offers for each item individually.
Our order acknowledgement webpage and email set out the final details of your order which you have submitted to FRATI Shop Online. Please take care when placing your order, as you will be unable to add to or amend your order once the Order Acknowledgement email has been sent to you.
The order acknowledgement contains details of the goods you have ordered, the total cost of the order including delivery, and an order number. You should print off a copy of the Order Acknowledgment email, and a copy of these general terms and conditions and the returns policy and keep them safe. You will need to refer to these details when contacting us about your order.
Please note that the Order Acknowledgement is simply an acknowledgement that your order has been received by FRATI Shop Online; it does not indicate that we have accepted your order and does not form a binding contract.
Until goods have been dispatched, no contract will have been formed between you and us. Please be aware that different consideration/rights apply to goods that are made to order, see our returns policy for more details.
Although we hope to be able to supply all goods ordered, we reserve the right, at our discretion and without reason, to decline any offer at any time before it has been accepted. Should we refuse your order we will notify you as soon as reasonably possible.
You can pay for your goods by any of the following methods
We will take payment from your card at the time you place your order. We will contact you if we have any problems taking payment from the card details you provide during the order process. Taking payment does not mean we have accepted your order and, in the event of our not accepting your order, a full refund will be given as soon as reasonably possible (and in any event within 14 days of our advising you that your order has not been accepted).
unless otherwise stated, all prices shown on FRATI Shop Online are inclusive of VAT and other applicable taxes. The prices shown do not include the delivery fee; this will be added to your total order price in accordance with paragraph below.
Except where otherwise set out in these general terms and conditions, the price payable by you for the goods is the price given by FRATI Shop Online at the time you placed your order.
In most cases the delivery fee payable for your order will be that which is given by FRATI Shop Online at the time you placed your order. The delivery fee will be calculated according to your location, the weight, size, nature and value of your goods.
Whilst we try to ensure that all the prices on FRATI Shop Online are accurate, errors may occur. If we discover an error in the price of the goods you ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order.
If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.
If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the goods, a full refund will be made to you as soon as reasonably possible (and in any event within thirty (30) days of cancellation).
These are the terms and conditions (the “Delivery Terms”) which apply to the delivery of the goods purchased by you from us either online at www.fratishop.com or in one of our stores (the “home delivery service”).
The Home Delivery Service is provided by FRATI Limited (referred to here as “FRATI”, “we”, “us” and “our”). When we refer to “you” and “your” we mean the purchaser of the goods and user of the Home Delivery Service.
We may sub-contract our obligations for the Home Delivery Service to transport service providers of our choice, but we will nevertheless remain responsible for the performance of the Home Delivery Service to you.
We reserve the right to change the terms of Delivery at any time. Any changes to these terms will be effective for all new deliveries placed after the change is published on our website. You should check the Delivery Terms posted on the FRATI website before each new delivery – they may have changed since your last visit.
Location of deliveries
We will deliver to the delivery address specified for delivery. The location must be within Nigeria. The location must be accessible by road. It is your responsibility to be available to accept delivery at the delivery address or location on the day of delivery.
In most cases the delivery fee payable by you for your order will be that which is given by FRATI Shop Online at the time you place your order. The delivery fee can be calculated according to your location, the weight, size, nature and value of your goods.
FRATI’s Delivery Restrictions
Some of our products may be larger than you may have expected, particularly sofas. Please check the measurements of the goods you are buying to make sure there is enough space at the delivery address for delivery to take place and that once the product is built, it will fit into your desired space/room. Prior to the delivery, you must ensure that there is sufficient access and space to complete the delivery and that all staircases and lifts providing access are suitable for the delivery. You must ensure that your property and the delivery area are safe for delivery staff. All fragile items which could be damaged during the delivery, such as lights, vases, pictures etc., should be removed.
To ensure the smooth delivery of your order, you must give us as much detail as possible in advance about particular features of the delivery address which may affect the delivery (e.g. Will there be time to unload / load? Are there any height, width or weight restrictions? Are there any parking restrictions? Will delivery be at non-ground floor level? Is access to the delivery location made difficult due to narrow doors or staircases?) If the delivery is to a business address, are there any restrictions in terms of the opening hours?
If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you notice.
If you cancel your order before delivery, we will refund the purchase price of the goods and the delivery fee but we may charge a return fee which will be the same amount you paid for delivery. Every effort will be made to deliver items to your choice location, provided it is safe and practical to do so.
Delivery staff will carry out a risk assessment before moving any products and assess the health and safety risks on a case by case basis. Delivery staff will not move any products other than those agreed and documented in the delivery confirmation and shall not move any products where to do so is deemed to constitute a safety risk following the risk assessment.
Delivery staff are not permitted to and shall not: remove doors, windows, doorframes etc in order to complete the delivery (if these measures are required they must be undertaken before delivery takes place; we will not carry any specialised lifting equipment); unpack or construct delivered items or remove any packaging; or remove their footwear whilst making deliveries (if you are concerned about possible damage to carpets or laminate flooring, you should ensure that the adequate protective sheets are provided to cover the floors in question).
Where it is a space on the upper floor and the delivery staff deems it unsafe to carry the items upstairs then an alternative room will be agreed with you. If our delivery staff reasonably considers that delivery to the location of your choice is likely to cause damage to the goods or to your property, they will inform you and record the concern on the delivery document. You may accept delivery in spite of such concern but we will not be liable for any damage caused to the goods or your property as a consequence of our attempting delivery on your instructions, (provided that reasonable care is taken in delivering the goods).
Delivery will take place at the delivery address specified by you either during the online order process (if you ordered online) or on the sales receipts (if you ordered in store). We ask you to provide us with two telephone numbers so we can contact you easily and advise you of your delivery time.
You are solely responsible for ensuring that we are able to make delivery to the selected address and that you are available to accept delivery at this address on the delivery date. Please try to inform us as soon as possible if you know that you are not going to be in to accept delivery. We shall not be liable in respect of any delay in delivery as a result of any act or omission by you.
If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be an adult capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative’s instructions as if they were your own. Delivery staff are not permitted to leave any items that have not been signed for.
On delivery, you will be asked to examine the goods, check the condition of the packaging and whether the correct numbers of packages have been delivered. You will be asked to sign the delivery document confirming that the delivery has taken place, the number of items delivered, that delivery of the goods has not caused any damage to your property, that items are delivered “free of visible damage” and that you are happy with the service you have received. If there is obvious damage or items are missing or incorrect, you should record this on the delivery document. Missing items will be re-ordered and damaged/incorrect items will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us at a later date if you subsequently find a defect in your goods. You must let us know about any damaged, missing and/or incorrect goods within a reasonable period of time after you have had an opportunity to inspect the goods. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.
Once the goods have been delivered to you (or your representative), you become the owner of those goods and from that point they will be at your risk. This means you will be liable for any subsequent damage, loss or destruction.
Where items within the packaging are faulty or damaged (whether before or during delivery), you are to notify FRATI customer services of such fault or damage using the telephone number stated on the sales receipt (for in store orders) or in our delivery advice email / on our website (for online orders) as soon as possible after delivery.
Any damaged product/package must be retained for inspection at a later date. Should you dispose of any damaged product/package before we have had the opportunity to inspect it, then this could affect any claim for replacement.
Where it is established that we are responsible for damage to a delivered item, we will replace the damaged item or if we are unable to do so, we will reimburse you with the full amount you have paid for the product together with any delivery charges.
We will not accept responsibility for any items that are damaged during the delivery process to the extent that such damage is your fault.
In the event of any unforeseen circumstances (including without limitation lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses incurred due to a delay in delivery arising out of any event beyond our control.
If we fail to comply with these Delivery Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Delivery Terms or our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract.
If we are providing Home Delivery Services in your property, we will make good any damage to your property caused by us in the course of our performance. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that pre-dated our performance of the Home Delivery Services.
You agree not to use the Home Delivery Services for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of revenue, loss of data, loss of anticipated savings, loss of business, business interruption, loss of goodwill or loss of business opportunity or for any injury to your reputation.
We do not exclude or limit our liability in any way for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
Delivery terms and conditions: FRATI Shop Online
This section of the Delivery Terms applies only to purchases made on the FRATI Shop Online website at www.fratishop.com and does not apply to orders made in store.
The online delivery process
Once you have placed your order online, we will send you an order acknowledgement email which will indicate an estimated delivery date for your goods to the delivery date specified in your order. The estimated delivery date will also appear on the website when you place your order.
We will endeavor to meet the estimated delivery dates however there are times where we are unable to do this and your confirmed delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you.
We aim to deliver your order within 8 working days of placing your order, depending on stock availability and where you live, within 5 – 8 working days outside Abuja and 3 – 5 working days within Abuja.
Within 72 hours of placing your order online, we will send you a delivery advice email which will confirm the planned delivery date and specify whether delivery will be made by our delivery team, or by a parcel courier. It will also set out your delivery number. If you have included a mobile telephone number, we will also send you an SMS text message to confirm the delivery date.
You agree to check the delivery advice email and make sure that you will be available to accept delivery of the goods on the delivery date. If you will not be available please request a different date as soon as possible and, in any event, no later than 48 hours before the planned delivery date by speaking to a FRATI Shop Online advisor on 0809 477 4545
Parcel delivery is used to deliver small items weighing up to 25kg. A parcel delivery can comprise multiple small packages up to a total order weight of 100kg. Some of our products are not suitable to be delivered via parcel, for example products containing mirrors or glass and some items over 150cm. These will be transferred automatically to truck delivery team where we can take better care of them.
Parcel force will deliver orders Monday to Friday between 9am and 6pm. Delivery will only be made to the point of entry of the delivery address. You don’t need to be at home to accept delivery. Parcel Force will leave a card informing you that they will rearrange delivery at your convenience or you can collect from your nearest depot. Alternatively you can arrange for your order to be delivered to a different work address if this is easier for you. Please note any individual product that weighs more than 25kg will be delivered to you via our truck delivery service.
Our delivery team will deliver all orders we classify as ‘large deliveries’ (items over 25kg), and any products we deem unsuitable for parcel delivery. Your delivery charge will be calculated at the checkout. Truck deliveries take place on nominated days depending on where you live.
On the day of delivery, our delivery team will call you 1 hour before your delivery is due to ensure that you are available to take delivery and to check with you that there are no unexpected access restrictions.
Delivery terms and conditions: In store
Types of delivery
We will use a truck delivery service to deliver our orders for goods purchased in store. The delivery charges are calculated by reference to the value of the goods being delivered and the location of delivery. The delivery charges are based on delivery to a single property or address and are displayed at the service desk and around the store.
Customer payment for deliveries will be collected by us at the time of booking and arrangements for delivery will be based on your location. We will agree a delivery date with you at the time you order the goods. The Home Delivery Service operates on a first come, first served basis and we will offer the next timeslot and date available. Deliveries cannot be booked in advance without purchase of FRATI products.
You will be issued with a sales receipt detailing the goods to be delivered, the timeslot and date of the delivery, which you are required to sign. The details printed on the sales receipt will be confirmation of your details. We will do our best to deliver all items to the address at the timeslot and date specified on the sales receipt.
Changing the date of delivery
Under exceptional circumstances, if you would like to change the delivery time or date, then you must contact FRATI customer services who will inform you whether it is possible or not for the delivery time or date to be changed. Provided that the goods have not been despatched for delivery, you may before any agreed delivery date amend or cancel your order by providing us with written notice of such cancellation or amendment. If you amend or cancel your order, your liability to us shall be limited to payment of all costs we have reasonably incurred up to the time of cancellation. However, where the amendment or cancellation is due to our failure to comply with these Delivery Terms, you shall have no liability to us for costs incurred in relation to such amendment or cancellation.
Returns: Shop online
The terms and conditions set out in this returns policy apply to all goods purchased from FRATI Shop Online through our website at www.fratishop.com.
Your right to cancel
Where you place an order through FRATI Shop Online you may cancel your order at any time before the proposed delivery date is communicated to you and we will provide a full refund of the price of the goods including the delivery and any other charges which you have incurred.
How to cancel
If you wish to cancel an order or contract, you just need to let us know that you have decided to cancel. You can do this by phone on on 0809 477 4545
or in writing. This can only be done before delivery as goods cannot be returned once delivered.
Whether you send your cancellation notice by email, phone or online, the cancellation will take effect on the day it is sent to us.
Returning your goods
We do not accept returns for goods already delivered except in the event of damage, wrong delivery or manufacturing defect.
If you would like to return the goods yourself, you can return them to our FRATI store in Abuja located at No 18, 3rd Avenue, Gwarinpa, Abuja, Federal Capital Territory.
You will need to take all of the goods you are returning, together with a copy of your Order Acknowledgment email, delivery receipt and the payment card with which you paid for the goods.
Taking reasonable care of the goods
You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned.
Conditions of Collection
Collection of the goods will only take place from the delivery address to which they were delivered and will be subject to the following conditions:
Refunding your money
We will refund the price you paid for the goods with a gift card. WE DO NOT REFUND CASH. However, please note that we reserve the right to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Returns: In store
About this Returns Policy
The terms and conditions set out in this returns policy apply to all goods purchased from an FRATI store.
Refunding your money
Where the good is qualified to be returned, we will refund the price you paid for the goods and credit the refund you are due to the credit, debit or gift card that you made payment with. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through FRATI Shop Online, provided that we take reasonable care when we deliver the goods to you.
We will not be liable to you for any loss of revenue, profits, anticipated savings, and goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your order is accepted.
Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.
We offer extended warranties on all products purchased through FRATI Shop Online. Further details of your warranty rights will be provided together with the item description on the FRATI Shop Online website and with the goods on delivery. These warranties are in addition to and do not affect your legal rights as a consumer.
If you breach these general terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the general terms and conditions or returns policy.
In the event that one or more of the terms set out in these general terms and conditions or in the returns policy is held to be invalid by a competent authority, the remaining terms shall continue to have effect and you will still be bound by them.
The Parties agree that there shall attach no liability for any inability to carry out any obligations under this Agreement if is attributable to an event of force majeure including but not limited to systems downtime, server failure, civil commotion, strikes or lock outs, fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods and other acts of God PROVIDED however that where an event of force majeure subsists for more than One (1) month the Party affected by such force majeure event shall be deemed to have voluntarily excused itself from the transaction contemplated by this Agreement.
Transactions on this site are subject to the Cyber Crimes Control Act 2015 which prohibits fraud on the internet and any violator shall be referred to the appropriate authority for prosecution.
This Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria in force from time to time and any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of courts of the Federal Republic of Nigeria.
This document is an electronic record in terms of National Information Technology Development Agency Act, 2007 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the National Information Technology Development Agency Act, 2007. This electronic record is generated by a computer system and does not require any physical or digital signatures.